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Inspection report

Date of Inspection: 15 May 2012
Date of Publication: 26 June 2012
Inspection Report published 26 June 2012 PDF

Overview

Inspection carried out on 15 May 2012

During an inspection in response to concerns

We found that people at Victoria nursing home enjoyed living there. People said staff were good and that they had the freedom to come and go as they liked. We saw that staff and people living at the service got on well. People living at Victoria nursing home were supported to access the local community and participate in outings within the local area and further afield. The home was clean and provided comfortable accommodation.

Comments included:

�I get on well with the staff.�

�The food�s not bad.�

�I think of this as family.�

We completed this compliance review in response to concerns raised by our partner agencies including Manchester City Council and the Greater Manchester Police Authority about care provided in the home.

We found that the day to day care and support was effective in promoting the wellbeing and safety for most people living at the home, most of the time.

We found that the registered provider and manager did not always respond appropriately to safeguarding concerns when they were raised.