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Inspection report

Date of Inspection: 5 September 2014
Date of Publication: 21 October 2014
Inspection Report published 21 October 2014 PDF


Inspection carried out on 5 September 2014

During an inspection looking at part of the service

This unannounced inspection was carried out by one inspector to check what improvements had been made to care records since our last visit in April 2014.

As part of this inspection we spoke with one person who used the service, the registered manager, the provider and a member of the support staff. We also reviewed records relating to the management of the home which included a care plan and daily care records.

Below is a summary of what we found. The summary describes what people using the service and the staff told us, what we observed and the records we looked at. Please read the full report for the evidence supporting our summary.

The registered manager sent us an action plan in July 2014, telling us what improvements they would make to care records in order to safeguard the health, welfare and safety of people admitted to the home.

When we inspected the service in April 2014 we found that a person had been living in the home for two months, with no care plan in place. This meant that support staff did not have written guidance on what they should do to support the person in a safe and consistent manner.

During this visit, we saw that improvements had been made by making sure people had care plans in place at the point of admission. One person had been admitted to the home since our last visit. We saw that their needs had been thoroughly assessed and care plans, risk assessments and risk management guidelines were all in place.

A member of the support team confirmed that they had been given sufficient information to safely meet the person's needs when they moved into the home. They said they had read the care records and had also been given verbal information from the nurse in charge when they passed on details about people's care and support needs at each shift change.

The action taken to implement care plans and risk assessments at the point of admission, meant that support staff had the appropriate information to provide people with safe and consistent care and support.