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Inspection report

Date of Inspection: 28 September 2011
Date of Publication: 4 November 2011
Inspection Report published 4 November 2011 PDF

Overview

Inspection carried out on 28 September 2011

During an inspection in response to concerns

People who were able to express a view were generally positive about the care they received although some mixed views were expressed. People told us that generally the staff listened to their views and respected their need for privacy. One person said, 'It's great living here, the food and all that.' People were not aware of their care plans and one person told us, 'I would like a copy of one if there were things written about me.' Another person said, 'I'm not liked here but they take me to the doctors if I am not well. The staff don't really talk to me.'

One person told us there were not enough activities and they did get bored. Another person told us they had enjoyed a trip out to Blackpool the previous day.

People were seen to receive support from other health professionals and people told us they received support to have their physical needs met.