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Archived: Step-A-Side Care Limited (Domiciliary Care) Good

Inspection Summary

Overall summary & rating


Updated 10 May 2019

Step-A-Side Care Limited (Domiciliary Care) is a domiciliary care agency. It provides personal care to people living in their own houses in the community. It provides a service to younger disabled adults. At the time of our inspection visit the service was supporting two younger adults.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection. In this report we refer to Step-A-Side Care Limited (Domiciliary Care) as Step-A-Side.

Not everyone using Step-A-Side receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

Why the service continues to be rated ‘Good’.

Improvements had been made to the recording of assessments of people’s capacity to consent to the care and support provided to them. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were protected from harm and abuse through the knowledge of staff and management. Robust staff recruitment procedures were followed. Staff were supported through training and meetings to maintain their skills and knowledge to support people.

People received support from caring staff who respected their privacy, dignity and the importance of maintaining their independence.

There were arrangements in place for people and their representatives to raise concerns about the service. Effective quality monitoring systems were in operation. The registered manager was approachable to people using the service and staff.

Further information is in the detailed findings below.

Inspection areas



Updated 10 May 2019

The service remains safe.



Updated 10 May 2019

The effectiveness of the service has improved.

Improvements had been made to the recording of assessment of young people's mental capacity to consent to their care in line with the principles of the Mental Capacity Act (2005).

Young people's needs were assessed to ensure they could be met before they received a service.

Young people were supported by staff who had the knowledge and skills to carry out their roles.



Updated 10 May 2019

The service remains caring.



Updated 10 May 2019

The service remains responsive,



Updated 10 May 2019

The service remains well-led.