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Archived: London Vision Clinic Associates LLLP - Harley Street

The provider of this service changed - see new profile

Reports


Inspection carried out on 17 December 2013

During a routine inspection

We spoke with one person who used the service and looked at the results of feedback and testimonials from 2013. People were satisfied with the care and treatment received. They felt that procedures had been explained well. Written consent was obtained for procedures and we saw a copy of the consent form used.

Care was planned in a way to ensure people's safety. People were seen by an optometrist and a consultant at separate appointments and both conducted tests to ensure that surgery would be suitable and safe. People were given verbal and written advice at various appointments before and after treatment. There were procedures in place to deal with medical emergencies.

The clinic was clean and well maintained. There were systems in place to reduce the risk of infection, including a policy on infection control.

There were effective systems in place to monitor the quality of the service. The practice conducted numerous audits and obtained feedback in a variety of different ways. Team meetings took place every month to discuss feedback and further learning.

Inspection carried out on 13 November 2012

During a routine inspection

We were unable to speak to people who use services on this occasion. However we

observed patients being treated with respect by staff. Evidence from the clinic's quality

assurance audits carried out between January 2011 - October 2012 and feedback from

patients showed that people were happy with the treatment received and the aftercare provided.

People who use services were very positive about the service provided

to them. Comments made included �The clinic is fantastic" and "staff were wonderful and explained everything to me". Records showed that people were fully involved in their treatment. All areas of risk and choices available to them were discussed at the consultation with the optician and with the surgeon.

Inspection carried out on 27 September 2011

During a routine inspection

People, who use services were very positive about the service they received. They are fully involved in the treatment and all areas of risk and choices available to them were discussed at the consultation.

We spent time in the waiting area and staff were seen to liaise with all patients in a respectful and dignified manner. Evidence from the inspection and quality assurance audit records from March to September 2011 showed that the patients that had used the service were happy with their treatment