Iris Care Services Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated good: This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The registered manager completed all initial assessments. This included any medical conditions people had as well as any communication/sensory and social needs. The registered manager said, “[I ask about] health needs, how they go about their day. Discuss daily tasks, eating drinking, medicines, what they can do for themselves and how we can support them to achieve the outcome they want.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People’s care plans included details about support with food and drink. This included whether people were able to eat independently to support their individual nutritional needs.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

People and their relatives were happy with how the service worked with them.

Staff attended team meetings where updates and reminders were shared. They described positive working relationships among the team.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

The registered manager told us people already had support from other services where needed or were able to arrange it for themselves. Whilst they had not made any referrals for people, they would make them aware of other services. The registered manager told us, “I usually only give advice. For example, ‘I’ve noticed you have an issue with your eyes, you may be able to get an assessment by the LA.’”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The registered manager reviewed people’s daily care notes to ensure care was provided as required.

Staff confirmed they would be happy for a relative to receive care from the service. A staff member said, “I would be very happy for a member of my family or my loved one to receive support from Iris care service, because they put clients first at everything they do.”

People confirmed staff had time for the social element of their care visit and chatted with them.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

The provider had a consent policy which referred to the Mental Capacity Act. At the time of our inspection there were no service users who lacked capacity to consent to care.

People and their relatives confirmed staff gained consent from people before providing care.