Iris Care Services Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated good: This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

A relative told us, “[Staff] are very professional. They ask [person] what they need and are very patient as well.”

The provider issued an annual survey for feedback. We saw a person had commented, “Staff are always caring and respectful.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

The provider was able to adapt visit times on days where people liked to attend religious services.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People’s care plans included what they were able to do for themselves. People and relatives confirmed staff supported them to maintain their independence. A relative said, “My [relative] is struggling with this and doesn’t want to lose their independence so getting someone to look after that is very important to us – they let [person] do stuff that [person] wants to do for themself if they can.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People told us they felt staff would be responsive to their needs if they became distressed. A relative said, “They accommodate [person’s] needs.” A person said,” I’ve not been in that situation, but I think they would.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

The registered manager provided supervision every 3 months and gave an example of supporting staff to develop. We saw supervision records included prompts for staff goals and achievements, and training had been provided where requested.

A staff member who may need to take time off at short notice was supported with this. The registered manager said, “Staff can call me any time if they are stressed or if they need anything…It’s a small team and we work together.”