Greenview Hall

People’s experience of using this service and what we found

Staff ensured people were able to follow culture and traditions that were important to them and encouraged people to recognise and celebrate the cultures of others. Equality and diversity was promoted throughout the home.

There was a wide range of activities available which people enjoyed and staff organised activities for people based on their individual interests. Staff worked hard to ensure people did not become socially isolated and supported people to make positive contributions to the local community.

People told us they felt safe and well cared for living at Greenview Hall. Staff were aware of their responsibilities to report safeguarding concerns and accidents and incidents were acted upon to minimise the risk of them happening again. Risk assessments were comprehensively completed, and measures implemented to support people to maintain their safety and wellbeing. Sufficient staff were available to spend time with people socially and people did not need to wait for their care.

People were referred to healthcare professionals as required and received their medicines in line with their prescriptions. Staff were aware of people’s needs and involved them in decisions regarding their care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff treated people with dignity and respect. People told us they felt staff were kind and attentive to their needs. People’s individual rooms were personalised with things which were important to them, and the home was designed to meet needs of those living there. People were able to receive visitors when they wished and private areas of the home were available to them.

People were supported by staff who knew them well and understood their needs and preferences. Care plans were person centred and reflected people’s life histories. The atmosphere within the home was relaxed and staff used their knowledge of people to generate conversation. People told us they enjoyed their meals and individual tastes were catered for.

There was a positive culture and staff worked to ensure the aims and values of the service were embedded into their day-to-day practice. People and staff told us they felt valued and listened to by the management team and had the opportunity to share their views. The registered manager completed a variety of audits and reviews to ensure systems were robust and effective in ensuring people received a high standard of personalised care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update - This service was registered with us on 10 December 2021, and this is the first inspection. The last rating under the previous provider was good.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.