Kentford Manor

Kentford Manor provides accommodation, nursing and personal care for up to 88 older people across three floors. There were 63 people living in the home on the day of our inspection. This inspection took place on 28 November 2022 and was unannounced.

Two providers are dual registered at this location. Care UK Community Partnerships Ltd and WT UK Opco 4. Both providers are responsible for service delivery at the location Kentford Manor. Care UK Community Partnerships Ltd managed the service on a day to day basis and WT UK Opco 4 took a more silent role, however, they did maintain some oversight to check overall compliance.

People’s experience of using this service and what we found

The service was not always well-led. Governance systems had not always been effective in monitoring quality or identifying any issues at the home. Care planning and end of life care plans required review and improvement.

There were sufficient staff deployed to meet people's needs. The use of agency staff was being addressed and continuity of agency staff supplied was monitored to ensure those employed were able to meet people's needs. Safe recruitment processes were in place. Staff received an induction and ongoing training to support them in their roles.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives were complimentary about staff and of the care provided. Staff supported people in a personalised way and respected people's choices and decisions. People told us staff were kind and respected their dignity and privacy. People told us they enjoyed the food and had a range of options to choose from. A range of activities were made available to help people with social engagement

The provider had an effective complaints process in place. Feedback was sought and acted on. Staff worked in effective partnership with external professionals to help people achieve their outcomes.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 10 December 2021 under Care UK Community Partnerships Ltd and 8 June 2018 under WT UK Opco 4 and this is the first inspection of the location since the two providers have held dual registration with CQC.

The last rating for the service under the previous provider was Good published on 1 May 2020.

Why we inspected

We inspected this service to give it a rating.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.