28 August 2013
During a routine inspection
People told us they liked their home and the staff supporting them. Comments included, 'I love living here, I love all the staff, I love the food, I'm staying here for ever.' And 'I wouldn't leave here, I am very happy; I wouldn't want to live anywhere else.'
People using the service were involved in the development and on-going review of their care package and confirmed they were supported to make decisions and choices, for example regarding meal choices, college courses, activities and holidays.
People said they knew who to talk to if they had any concerns or complaints. Comments included, 'If I had a problem about anything I would tell the staff.' And, 'we all get on really well, so staff would sort out any problems.' Independent advocates were also available to the people using the service and visited on a regular basis.