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Archived: Littleover Manor

Reports


Inspection carried out on 28 August 2013

During a routine inspection

In this report the name of the registered manager Mrs Bronja Mary Williams appears. This is because this person is registered as the manager for the regulated activity personal care. This regulated activity was not inspected at this visit, as this service was not being provided to anyone living in their own homes. Mrs Tracey Jackson is registered as the manager for the regulated activity accommodation for persons who require nursing or personal care, which is provided at Littleover Manor.

People told us they liked their home and the staff supporting them. Comments included, “I love living here, I love all the staff, I love the food, I’m staying here for ever.” And “I wouldn’t leave here, I am very happy; I wouldn’t want to live anywhere else.”

People using the service were involved in the development and on-going review of their care package and confirmed they were supported to make decisions and choices, for example regarding meal choices, college courses, activities and holidays.

People said they knew who to talk to if they had any concerns or complaints. Comments included, “If I had a problem about anything I would tell the staff.” And, “we all get on really well, so staff would sort out any problems.” Independent advocates were also available to the people using the service and visited on a regular basis.

Inspection carried out on 19 April 2012

During a routine inspection

People's views and experiences were taken into account when planning and delivering people's care and support. People told us about the courses they were attending at college, and going to day centres. People told us staff were helpful and they could take to them. We saw that people were confident in approaching any member of staff when requesting assistance or asking questions.

All four people spoken with knew about their care plans, and their key worker had discussed the care plans with them. People knew information was recorded about them on a daily basis, and they knew when the ‘big care plan’ had been changed. All the people we spoke with said they would feel comfortable telling a member of staff if they were unhappy.

Reports under our old system of regulation (including those from before CQC was created)