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Archived: Littleover Manor

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Inspection report

Date of Inspection: 28 August 2013
Date of Publication: 25 September 2013
Inspection Report published 25 September 2013 PDF | 77.7 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 28 August 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People we spoke with confirmed that they were happy with the support they received from staff and were happy living at Littleover Manor. Comments included, “I love living here, I love all the staff, I love the food, I’m staying here for ever.” And “I wouldn’t leave here, I am very happy; I wouldn’t want to live anywhere else.”

Support plans were written as if people had written their own preferences about how they wanted to be supported. Support plans detailed people’s support needs, their daily routines, their likes and dislikes and their preference of staff gender when providing support with personal care needs. This enabled staff to provide individualised care. Information in support plans included how each person was to be supported in a way that maintained the skills they already had, and on learning and developing new skills. Records seen gave clear instructions on the level of support people needed to maintain their independence. Records showed that people using the service were involved in the development and on-going review of their care package. Some people were able to confirm that they were involved in regular reviews and discussion about their care.

Risk assessments covered all areas of support. This included people’s nutritional requirements, mobility and risks regarding falls, personal care and risks regarding pressure areas, domestic and daily living activities, community access, choice and consent and vulnerability. Risk assessments also assessed how staff supported people with their prescribed medication and how staff supported people to manage their finances. Risk assessments were clear and instructed staff on the actions that were to be taken to minimise and manage risks, whilst supporting people to take reasonable risks.

People confirmed they accessed health care professionals when they were unwell and for appointments as required. Hospital traffic light assessments and emergency information was also in place for use, if the person required hospital intervention. This ensured that positive outcomes for people were promoted. Information regarding the person’s ability to understand and make decisions about their health care was also recorded. Records included information about the person’s medical background, their health and medication needs and information regarding health care professionals involved in their care, such as doctors, dentists, chiropodists and opticians. The records showed the people's health was monitored and advice sought from professionals as required.