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Archived: Littleover Manor

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Inspection report

Date of Inspection: 28 August 2013
Date of Publication: 25 September 2013
Inspection Report published 25 September 2013 PDF | 77.7 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 28 August 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People using the service confirmed they were supported to plan their holiday destinations according to their preferences. People told us about the holidays they had taken or where due to take this year. Some people preferred to holiday alone with staff support, others had chosen to holiday together with staff support. This included holidays in this country, such as Skegness and Blackpool and a holiday in Spain. This demonstrated that staff worked in partnership with the people they supported to ensure decisions were sought, included and respected, according to individual preference and choice.

Staff demonstrated a good understanding of the needs of people they supported. All of the people spoken to confirmed that they were treated respectfully by the staff that worked with them. Information was on display in the main corridor regarding the staff on duty each day, this supported people to know which staff would be supporting them each day. People told us that they liked the staff team and confirmed that they supported them with their daily routines and activities. People confirmed they were involved in decisions about the meals provided. On the day of our visit a birthday celebration was taking place and everyone chose their preferred choice of meal from the local fish and chip shop.

People told us how they enrolled at the local college on courses that were of interest to them. One person told us they had enrolled onto a sign language course and confirmed other courses they had completed.

We looked at two people’s support plans; these were detailed and instructed staff on how to promote people’s independence through supporting them to make choices on a day to day basis and ensure that respect for their dignity and privacy was always observed. Support plans were in an easy read format so that people using the service could be involved in the process. People’s method of communication was recorded in their support plans, which provided information on how to communicate with them according to their cognitive skills.

Within support records, people’s choices and religious and faith preferences were reflected, which enabled staff to provide individualised support. People were supported to follow their interest and hobbies. One person had been to college to learn how to crochet and they showed us a crocheted blanket they were in the process of making.

Information regarding each person’s capacity to consent, and the level of support they required to make decisions was included in the support plans seen.

People spoken with told us that staff reviewed their care plans with them. One person said, “I sometimes find it a bit boring but staff have to do it, to make sure I agree with what’s written down.” Where able, people had signed their support plans to demonstrate their agreement with them.