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The Oaks Residential Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 18 January 2018

The Oaks is a care home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The Oaks is a 26 bed service providing accommodation and nursing care for older people, including those living with dementia. The service is accessible for people with mobility difficulties and has specialist equipment to support those that need it. For example, hoists and adapted baths are available.

At the last inspection on 8 and 12 October 2015 the service was rated ‘Good’. At this inspection on 6 and 7 December 2017, we found the service remained ‘Good’.

The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the home. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the legal requirements in the Health and Social Care Act 2008 and the associated regulations on how the home is run.

People continued to receive safe care. Risks were identified and actions were taken to minimise these risks to support people as safely as possible. Systems were in place to ensure medicines were administered safely and when needed. There were enough staff on duty to support people.

People continued to be supported by experienced staff who received training and support to enable them to continue to provide an effective service. People’s nutritional needs were met. The staff team worked closely with other professionals to ensure that people remained as healthy as possible and received the healthcare they needed. Staff provided caring support to people at the end of their life and to their families. This was in conjunction with the GP and the local hospice.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice, for example policies on the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards . People continued to receive care and support that was responsive to their needs.

People continued to be supported by kind, caring staff who treated them with respect. Their privacy and dignity were maintained. Staff knew how to keep people safe. We saw that staff supported people patiently and encouraged them to do things for themselves. Staff were attentive and supportive. They engaged with people and chatted and laughed with them throughout the day.

Management systems ensured the service continued to be well led. The management team monitored the quality of service provided to ensure that people received safe and effective care and support that met their needs.

People were involved in decisions about their care and about what happened in the service. They were able to provide feedback on the running of the service and this was acted on. Arrangements were in place to meet people's social and recreational needs.

The provider’s recruitment process ensured that staff were suitable to work with people who needed support.

Systems were in place to ensure that equipment was safe to use and fit for purpose. People lived in a clean, safe environment that was suitable for their needs.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 18 January 2018

The service remains good.

Effective

Good

Updated 18 January 2018

The service remains good.

Caring

Good

Updated 18 January 2018

The service remains good.

Responsive

Good

Updated 18 January 2018

The service remains good.

Well-led

Good

Updated 18 January 2018

The service remains good.