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Archived: Lena C Andersson


Inspection carried out on 12 June 2013

During a routine inspection

People told us they were fully involved in all aspects of their care and treatment. One person told us "Everything was explained to me, I knew what was going to happen and when. She's restored my faith in doctors". They told us they were provided with sufficient information about the diagnosis, treatment and potential risks and benefits before they gave consent for procedures.

We saw the clinic was clean and well maintained and staff followed infection control best practice guidance. Patients described the facilities as "clean and bright".

There was a comprehensive recruitment policy in place and staff were subject to appropriate pre-employment checks prior to starting work. People we spoke with were complimentary about all staff working in the service.

There were comprehensive systems in place to deal with people's comments and concerns. We saw people were encouraged to provide feedback about their experiences and the results of the most recent survey showed a high level of satisfaction.

Inspection carried out on 18 January 2012

During a routine inspection

We did not speak to people using the service on this occasion. However, people using the service are given adequate information about the service and have fed back through surveys that they were satisfied with the care they received.

Reports under our old system of regulation (including those from before CQC was created)