12 June 2013
During a routine inspection
We saw the clinic was clean and well maintained and staff followed infection control best practice guidance. Patients described the facilities as "clean and bright".
There was a comprehensive recruitment policy in place and staff were subject to appropriate pre-employment checks prior to starting work. People we spoke with were complimentary about all staff working in the service.
There were comprehensive systems in place to deal with people's comments and concerns. We saw people were encouraged to provide feedback about their experiences and the results of the most recent survey showed a high level of satisfaction.