- Care home
St Bartholomews Court Nursing Home
Assessment report published 5 November 2026
Contents
Ratings
Our view of the service
About the service
The service is a care home with nursing. There were 49 people using the service at the time of the assessment.
Who the service is for
St Bartholomews Court provides nursing and personal care to people, some of whom live with dementia. The service provides intermediate care for people following discharge from hospital, supporting their recovery and helping them to regain independence.
Key findings
We carried out this assessment on 20 October 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard.
People can only be deprived of their liberty to receive care and treatment with appropriate legal authority. In care homes, this can be done through a procedure called the Deprivation of Liberty Safeguards (DoLS), which is part of the Mental Capacity Act 2005 (MCA). We checked whether the provider was working within the principles of the MCA and how they managed DoLS within the service. We found staff and management worked within the MCA. DoLS authorisations were appropriately applied for and overseen. People were not subject to unlawful or excessive restrictions they had choice, control and freedom over their lives.
There was an exceptionally strong culture of kindness, compassion and dignity. Kindness and compassion were embedded in everyday interactions and had a positive impact on people’s emotional wellbeing and quality of life.
There was an exceptionally strong approach to monitoring and improving people’s outcomes. Staff continuously identified changes in people’s health, nutrition, mobility and wellbeing and acted promptly. This had resulted in significant and sustained improvements.
People received safe, personalised and well-coordinated care from staff who knew them well. Risks were appropriately assessed and managed, safeguarding systems protected people from abuse and avoidable harm, there were enough suitably skilled staff, and medicines were managed safely.
People were involved in decisions about their care and supported to maintain or regain independence, choice and control. They had timely access to health and social care support, including rehabilitation, and staff worked effectively with professionals to support recovery and safe transitions in care.
There was a positive and inclusive culture. Staff felt valued, supported and able to raise concerns. Leaders promoted learning and continuous improvement and used incidents, complaints and feedback to improve the service. Effective governance and quality assurance systems supported oversight and enabled leaders to identify and address areas requiring improvement.
People's experience of this service
Feedback from people and family members was consistently positive. People felt safe, respected and valued and described staff as caring, attentive and approachable. Comments included, “Couldn’t fault anybody,” “Nothing is too much for them here” and “They are all so brilliant and caring.” One person told us, “I feel very safe here and all staff treat me with total respect.”
People described warm and meaningful relationships with staff. One person said, “I have banter with the staff and they give it back too, they’re great.” A person who had recently moved into the home told us, “Everybody has made me feel welcome, no complaints from me.”
People described positive outcomes from the support they received. One person who had regained their independence told us, “I’m going home today” and described staff as, “Brilliant at getting me up and about.”
Family members consistently expressed confidence in the service. They described staff as exceptionally caring, attentive and responsive and gave examples of significant improvements in their relatives’ health and wellbeing. One family member told us, “Without exception, managers and staff have been fantastic and if it wasn’t for them, [relative] would not be here today.”
Relatives told us staff responded quickly when they raised issues and regularly checked people’s wellbeing. Families were made to feel welcome and included when visiting.
Visiting health and social care professionals were consistently positive. They told us there were enough staff to meet people’s needs and described a welcoming and positive atmosphere. They said managers and staff listened to professional advice, implemented recommendations and closely monitored people’s progress. Professionals told us this contributed positively to people’s recovery, independence and quality of life.