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The Together Trust Domiciliary Care Agency Good

Inspection Summary


Overall summary & rating

Good

Updated 1 March 2019

About the service: Together Trust Domiciliary Service provides support to adults, young people and children who have complex support and personal care needs. The service operates in several local authority areas across the North West, with each project supported by its own management structure. CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. At the time of our inspection the service was supporting 16 people in this way.

People’s experience of using this service:

• People who used the service received highly personalised case and support which met their individual needs

• People were encouraged to share their views about what they wanted to achieve and their support was built around these goals to help them achieve them.

• People using the service and staff knew each other well and efforts were made by the service to ensure people were supported by the same staff as much as possible.

• People were treated with respect.

• Staff were imaginative in the ways they developed people’s interests and hobbies to engage them in the wider community, for example through work placements.

• The service had a culture of continually looking to be self-critical in order to improve the quality of care provided. Complaints and other incidents were used as opportunities for learning.

• Risks to people were managed to allow them to do the things they wanted in as safe a way as possible.

• The service met the characteristics for "good" in all of the key questions we inspected. Therefore, our overall rating for the service after this inspection is "good".

• More information is in the full report.

Rating at last inspection: At the last inspection the service was rated Good (30 December 2016)

Why we inspected: This was a planned inspection based on the rating of the service at the last inspection.

Follow up: We will continue to monitor the service through information we receive and future inspections.

Inspection areas

Safe

Good

Updated 1 March 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 1 March 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 1 March 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 1 March 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 1 March 2019

The service was well-led.

Details are in our Well-Led findings below.