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The Sussex Beacon Outstanding

We are carrying out a review of quality at The Sussex Beacon. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Outstanding

Updated 23 September 2016

We rated this service as outstanding overall because:

  • The service was exceptional in engaging patients who may be reluctant to accept support from HIV services. Patients told us they felt safe and well looked after. Staff ensured that patient’s received consistent care and that staff had up-to-date information on individual patient’s care. There were sufficient numbers of staff on duty to keep people safe and meet their needs.
  • Staff had undertaken appropriate training to ensure they had the skills and competencies to meet patient needs. The principles of the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS) had been adhered to which ensured patients’ rights were upheld.
  • Patients were supported to maintain good health and had access to health professionals. Staff worked in collaboration with professionals such as GPs and the falls prevention team to ensure advice was taken when needed. Staff placed a high value on building relationships with patients and supported them in a way that ensured they felt understood and valued.
  • Patients and health professionals spoke positively about the caring approach of staff that ensured needs were met. Staff were highly motivated to offer care which was compassionate and kind. Patients told us they had enough to eat, enjoyed the food and were offered choices.
  • The leadership of the service was strong, visible and well informed. The entire Beacon community bought into the vision and shared goals of providing an exceptional service to people living with HIV/AIDS.
  • Staff and patient engagement was very good with representation at all levels including patient representation at board level. The service adapted and made changes in response to patient feedback and actively sought new ways of engaging with harder to reach patients.

Inspection areas

Safe

Good

Updated 23 September 2016

Effective

Good

Updated 23 September 2016

Caring

Outstanding

Updated 23 September 2016

Responsive

Outstanding

Updated 23 September 2016

Well-led

Outstanding

Updated 23 September 2016

Checks on specific services

Medical care (including older people’s care)

Outstanding

Updated 23 September 2016