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Individual Care Services - 60 Ward Grove Good

Inspection Summary


Overall summary & rating

Good

Updated 17 October 2018

We inspected this service on 1 October 2018. The inspection was announced and carried out by one inspector.

The service is a ‘care home’ operated by Individual Care Services. 60 Ward Grove provides accommodation with personal care for up to three adults. People cared for at the home are living with learning disabilities, and complex health and physical disabilities. People in care homes receive accommodation and personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. At the time of our inspection visit, there were two people living at the home.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the last inspection in June 2016 all five key areas were rated as Good. At this inspection we found the quality of care had been maintained and people continued to receive a service that was safe, caring, effective and responsive to their needs. The rating continues to be Good.

There were enough staff on shift with the appropriate level of skills, experience and support to meet people’s needs and provide effective care. Risk management plans were in place. Staff knew what action to take in the event of an emergency and had been trained in first aid.

Staff understood their responsibilities to protect people from the risks of abuse. Staff had been trained in what constituted abuse and would raise concerns under the provider’s safeguarding policies. The provider checked staff’s suitability to deliver care and support during the recruitment process. Staff received training and used their skills, knowledge and experience to provide safe care to people.

People were encouraged and supported to maintain good health. Staff frequently liaised with other healthcare professionals. People received their prescribed medicines in a safe way.

Staff worked within the principles of the Mental Capacity Act 2005. The registered manager understood their responsibilities under the Act. They had applied to the supervisory authority for the right to deprive two people of their liberty when their care and support included restrictions in the person's best interests.

Staff supported people in a kind and compassionate way. Relatives felt staff were caring. People had varying levels of communication which were largely through gestures and non-verbal communication. These had been assessed so staff knew the appropriate communication methods to enable people to express themselves non-verbally, and make choices about day to day things such as what to wear.

People had detailed individual care and support plans which provided staff with the information they needed to respond to people’s needs. Staff recognised people as individuals and care was given in a person-centred way. This included people being supported with various activities both inside and outside the home.

The registered manager and deputy manager regularly checked the quality of the service to make sure people's needs were met safely and effectively. Feedback about the service was encouraged. The provider and registered manager understood their regulatory responsibilities and worked with other organisations and healthcare professionals to ensure positive outcomes for the people who lived at the home.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 17 October 2018

The service remains Good.

Effective

Good

Updated 17 October 2018

The service remains Good.

Caring

Good

Updated 17 October 2018

The service remains Good.

Responsive

Good

Updated 17 October 2018

The service remains Good.

Well-led

Good

Updated 17 October 2018

The service remains Good.