You are here

Carers and Companions Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 22 December 2017

Carers and Companions provides personal care to people living in their own homes in the Ilkley, Burley-in-Wharfedale and Menston areas of West Yorkshire. At the time of the inspection, the service was delivering personal care to 28 people. The service caters mostly for older people although the service was in the process of expanding to offer care and support to younger adults with learning disabilities.

The inspection took place between 7 and 20 October 2017 and was announced.

At this inspection we found the service remained Good overall. We rated the ‘Is the service caring?’ domain as outstanding. This is because evidence from people, relatives and health professionals demonstrated the service was exceptionally caring and staff had ‘gone the extra mile’ to assist people in feeling comfortable and ensure they were well cared for.

Without exception people said staff were kind and caring. Staff and the registered manager demonstrated excellent caring values and were committed to a highly person centred approach, providing companionship as well as care and support. Staff, people and health professionals were able to give examples where they had gone out of their way to support people, undertaking tasks and checks in their own time to make people feel comfortable and ensure their welfare. The service listened to people and made positive changes to the service based on their views.

A registered manager was in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People said they felt safe and secure using the service. Risks to people’s health and been assessed and staff had a good understanding of how to keep people safe. Staff understood how to identify and report safeguarding concerns. We saw concerns were taken seriously by the manager and acted upon to keep people safe. Safe systems of medicines management were in place. There were enough staff deployed with suitable experience and qualifications to keep people safe.

People said staff provided effective care and support. Staff knew people very well and had received a range of high quality and interactive training based on their individual needs and requirements. Staff supported people effectively to eat and stay hydrated. The service worked well with a range of external health professionals to ensure people’s healthcare needs were met. These professionals spoke positively about the service.

People’s care needs were met. Care plans were in place which provided a good level of detail about people’s needs and preferences. The timeliness of the service was good. People reported staff arrived on time each day and the service was very reliable. Staff stayed with people for the allocated call time and completed all care and support tasks.

People, relatives and staff all said the service was well run. The registered manager listened to people and acted on their comments, complaints or suggestions for improvements. A range of audits and checks were undertaken to help assess, monitor and improve the service.

Inspection areas

Safe

Good

Updated 22 December 2017

The service remains good.

Effective

Good

Updated 22 December 2017

The service remains good.

Caring

Outstanding

Updated 22 December 2017

The service was very caring.

People said staff were exceptionally kind and caring and treated them very well. People reported excellent relationships with staff and said they provided companionship as well as care and support.

We saw examples of staff �going the extra mile� to help people stay comfortable and relaxed. This included staff doing things in their own time for the health and welfare of people.

We saw positive examples of where the service was working closely with people to improve their independence.

Responsive

Good

Updated 22 December 2017

The service remains good.

Well-led

Good

Updated 22 December 2017

The service remains good.