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The Manor House Residential Home Good

Inspection Summary


Overall summary & rating

Good

Updated 11 April 2019

About the service: The Manor House Residential Home is registered to provide accommodation for 15 people who require personal care, aged 65 and over. At the time of our visit 14 people were living at the service.

People’s experience of using this service:

People at The Manor House were valued as individuals and treated with care and compassion. Staff knew each person well and provided person centred care. Staff engaged positively with people throughout the day. Staff knew how to communicate with people, so people understood the options available to them. The registered manager, director and staff extended their care and compassion to people’s family members and saw them as part of the home’s community.

Staff promoted people’s dignity and privacy. Staff understood their responsibilities to protect people from abuse and discrimination. They knew to report any concerns and ensure action was taken.

People’s views were sought, and opportunities taken to improve the service. Staff were supervised, supported and clear about what was expected of them. People’s care was provided in line with best practice. People were cared for by staff who received regular training that was tailored to meet the needs of the people living in the service.

People, relatives, staff and professionals gave positive feedback about the registered manager and director. They were role models and staff had adopted the registered manager’s approach to the care of the people living in the service.

People lived in a service that kept them safe. Staff had been recruited safely and had received training on how to recognise and report abuse. People were supported to take their medicines safely. Audits and checks were carried out, so any problem could be identified and rectified.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People’s needs and preferences regarding food and drink were known and respected. People told us they liked the food and staff gave examples of things they did to help ensure people got the food they liked, whilst maintain their health.

People’s views were sought and listened to in relation to the home. People were offered a variety of different ways to spend their time. Staff understood what people enjoyed doing and constantly worked to offer a variety of activities based on people’s preferred pastimes and hobbies.

Rating at last inspection:

At the last inspection in September 2016 the service was rated as Good.

Why we inspected: This was a planned comprehensive inspection based on previous rating.

Follow up: We will continue to monitor the service to ensure that people continue to receive safe, compassionate, high quality care.

The service met the characteristics for a rating of "good" in all the key questions we inspected. Therefore, our overall rating for the service after this inspection was "good". For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 11 April 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 11 April 2019

The service was effective

Details are in our Effective findings below

Caring

Good

Updated 11 April 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 11 April 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 11 April 2019

The service was well-led

Details are in our Well-Led findings below.