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Inspection Summary


Overall summary & rating

Good

Updated 30 January 2018

Tru Care Limited provides care and support to people living in seven ‘supported living’ settings, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support. Tru Care Limited is also a domiciliary care agency. It provides personal care to people living in their own houses and flats.

At the time of this announced inspection of 15 and 16 November 2017 there were 34 people who used the service. Twenty three people were living in ‘supported living’ settings and eleven people received domiciliary care in their own homes. The provider was given up to 48 hours’ notice because it is a small service and we wanted to be certain the registered manager and key staff would be available on the day of our inspection. We also wanted to give them sufficient time to make arrangements with people so that we could visit them in their homes to find out their experience of the service. This service was registered with CQC on 19 January 2011.

At the last inspection of 5 February 2015 the service was rated Good. At this inspection we found that the service remained Good.

The provider’s nominated individual was also the registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service continued to provide a safe service to people. This included systems intended to minimise the risks to people, including from abuse, mobility, accessing the community, nutrition and with their medicines. Support workers understood their roles and responsibilities in keeping people safe.

Recruitment checks were carried out with sufficient numbers of support workers employed who had the knowledge and skills through regular supervision and training to meet people’s needs.

People and their relatives were complimentary about the care provided and the approach of the support workers and management team. People told us that they felt safe and well cared for. Support workers and the management team had developed good relationships with people.

People were able to express their views and support workers listened to what they said and took action to ensure their decisions were acted on. Support workers consistently protected people’s privacy and dignity.

People were supported to eat and drink enough to maintain a balanced diet. They were also supported to maintain good health and access healthcare services. Where people required assistance to take their medicines there were arrangements in place to provide this support safely.

People received care that was personalised and responsive to their needs. People’s care records were detailed and accurate. They reflected how people were involved in making decisions about their ongoing care and support. This ensured they received care and support which was planned and delivered to meet their specific needs in accordance with their wishes.

People were supported to have maximum choice and control of their lives and support workers supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The service listened to people’s experiences, concerns and complaints and took action where needed. People, relatives and staff told us the registered manager was accessible, supportive and had good leadership skills. The service had a quality assurance system and shortfalls were identified and addressed. As a result the quality of the service continued to progress.

Inspection areas

Safe

Good

Updated 30 January 2018

The service remains Good.

Effective

Good

Updated 30 January 2018

The service remains Good.

Caring

Good

Updated 30 January 2018

The service remains Good.

Responsive

Good

Updated 30 January 2018

The service remains Good.

Well-led

Good

Updated 30 January 2018

The service remains Good.