About the service: Beeches Care Home provides personal care and accommodation for up to 24 older people, over two floors. Communal areas include a quiet room, lounge, dining room and conservatory. On the day of our inspection there were 22 people living in the service.
People’s experience of using this service and what we found:
People received safe care and were protected against avoidable harm, neglect and discrimination. Risks to people’s safety were assessed and strategies were put in place to reduce the risks. There were sufficient numbers of staff who had been safely recruited to meet people’s needs.
Peoples medicines were safely managed, and systems were in place to control and prevent the spread of infection.
People’s care needs were assessed before they received a care package. Staff received an induction and ongoing training that enabled them to have the skills and knowledge to provide effective care.
People were supported to eat and drink enough. Staff supported people to live healthier lives and access healthcare services when required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff provided care and support in a caring and meaningful way. They knew the people who used the service well. People and relatives, where appropriate, were involved in the planning of their care and support. People’s privacy and dignity was maintained at all times.
Care plans supported staff to provide personalised care. People were encouraged to take part in activities and interests of their choice. There was a complaints procedure in place and systems in place to deal with complaints effectively. The service provided appropriate end of life care to people.
The service continued to be well managed. The provider had systems in place to monitor the quality of the service. Actions were taken and improvements were made when required.
The service worked in partnership with outside agencies. Staff felt well supported and said the registered manager was open and approachable.
The last rating for this service was Good: (Published on 9 February 2017) Following this inspection the service remained Good overall.
Why we inspected: This was a planned inspection based on the rating at the last inspection.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.