The Care Quality Commission
  • Doctor
  • GP practice

Dr Muhammad Shahzad Also known as Zain Medical Centre

Overall: Good read more about inspection ratings

Edgware Community Hospital, Burnt Oak Broadway, Edgware, Middlesex, HA8 0AD

Provided and run by:
Dr Muhammad Shahzad

Important: This service was previously registered at a different address - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Dr Muhammad Shahzad on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Dr Muhammad Shahzad, you can give feedback on this service.

17 May 2022

During an inspection looking at part of the service

We carried out an announced inspection at Dr Muhammad Shahzad (also known as Zain Medical Centre) on 17 May 2022. Overall, the practice is rated as Good.

Safe - Good

Effective – Good

Well-led - Good

Following our previous inspection on 26 September 2017, the practice was rated Good overall and for all key questions.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Dr Muhammad Shahzad on our website at www.cqc.org.uk

Why we carried out this inspection

We undertook this focused inspection as part of a random selection of services rated Good and Outstanding to test the reliability of our new monitoring approach. We inspected the following key questions:

  • Safe, Effective and Well-led

The ratings for Caring and Responsive were carried forward from the previous inspection.

How we carried out the inspection

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.

This included:

  • Conducting staff interviews using video conferencing
  • Completing clinical searches on the practice’s patient records system and discussing findings with the provider
  • Reviewing patient records to identify issues and clarify actions taken by the provider
  • Requesting evidence from the provider
  • A short site visit

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • What we found when we inspected.
  • Information from our ongoing monitoring of data about services.
  • Information from the provider, patients, the public and other organisations.

We have rated this practice as Good overall.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Uptake rates of childhood immunisations and cervical cancer screening were below the expected level. The practice demonstrated taking initiative to improve rates, however the impact of this has yet to be seen.
  • The practice adjusted how it delivered services to meet the needs of patients during the COVID-19 pandemic. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Review the systems for clinical oversight of staff undertaking structured medication reviews.
  • Continue to monitor and take action to improve the uptake of childhood immunisations and cervical cancer screening.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

26 September 2017

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Muhammad Shahzad. Overall, the practice is rated as Good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
  • The practice had clearly defined and embedded systems to minimise risks to patient safety.
  • Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
  • There was evidence that where patient outcomes were below the national average, the practice had taken steps to improve.
  • Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available.
  • Patients we spoke with said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • Home visits were available to patients of all age groups who had clinical needs which resulted in difficulty attending the practice.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • Although the practice had processes in place to support carers, less than 1% of carers were registered with the practice.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • Continue to monitor and improve outcomes for patients with diabetes with abnormal average blood sugar levels.

  • Monitor and consider ways to improve immunisation rates in under 5’s.

  • Monitor and consider ways to improve the uptake rates of national screening programmes for bowel and breast cancer.

  • Review the national GP patient survey scores with the aim of improving patient satisfaction scores on nurses’ giving patients enough time.

  • Proactively identify patients who are carers.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice