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Inspection Summary


Overall summary & rating

Good

Updated 27 September 2019

About the service

Supreme Homecare Limited is a domiciliary care agency that provides personal care and support to people living in their own homes. The agency also provides short notice and short term care support along with a structured programme for reenabling people who have had recent health problems. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. When we inspected the service there were 74 people receiving the regulated activity.

People’s experience of using this service and what we found

The frequency and duration of visits varied depending on people's individual needs. However, we received mixed feedback about people’s experiences of whether the care workers arrived on time and whether people had regular care workers.

The provider had safeguarding systems to protect people from the risk of abuse or unsafe care. Staff were aware of the procedures, had received training on it and knew what action to take. One person told us, “They’ve [the service provider] been coming for years and the carers make me feel safe.”

Staff assessed and reviewed people's physical, mental health and social needs. Care plans had been developed with the close involvement of the person and where appropriate their families and representatives.

Medicines were managed safely, and people received their medicines as prescribed. One person told us, “They [care workers] make sure I’ve taken them [medicines], they keep an eye on it for me.”

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us staff treated them with kindness, compassion and respect and made sure their dignity was maintained. One person told us, “They [care workers] always close the curtains and doors for my privacy.”

Staff had received training that was applicable to their role and training was on going. Staff had been supported to extend their roles as champions in areas of their own interests. Staff were supported by the area managers, registered manager and provider through regular staff meetings, supervision and appraisals. Staff were supplied with personal protective equipment for use to prevent the spread of infections.

People received support to maintain good nutrition and hydration in line with their personal choice and preferences. The service worked well with other agencies and professionals to support people's health and well-being.

There were systems in place to monitor the quality and safety of the service. People were regularly asked for their views about the service they received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 12 January 2017)

Why we inspected

This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Supreme Homecare Limited on our website at www.cqc.org.uk.

Inspection areas

Safe

Good

Updated 27 September 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 27 September 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 27 September 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 27 September 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 27 September 2019

The service was well-led.

Details are in our well-Led findings below