We carried out a review of the data available to us about Your Quality Care Services Ltd (Debden) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Your Quality Care Services Ltd (Debden), you can give feedback on this service.
Your Quality Care Services (Debden) is a domiciliary care agency providing care to people living within a retirement village. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were four people receiving personal care support.
People’s experience of using this service and what we found
People were supported by a small and consistent staff team who knew them well and understood how they liked to be supported. The provider had processes in place to check staff were safely recruited; however, not all relevant information was documented for new applicants. We have made a recommendation about the provider’s recruitment processes.
People’s care was personalised. People were able to make choices about how they received their care and the provider responded flexibly to meet people’s support preferences. Staff arrived at the agreed time and people had not experienced any missed care visits. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Risks to people’s safety were assessed and monitored and the provider had systems in place to safeguard people from the risk of abuse. Staff knew how to recognise and report any concerns about people’s safety. Staff received medicines training and the provider had processes in place to monitor the safe administration of medicines. The provider ensured staff had access to appropriate personal protective equipment [PPE] and safe infection prevention and control processes were in place.
People and relatives told us the staff were kind and caring in their support. Staff received an induction when starting in their role and had completed a range of relevant training to develop their skills and knowledge. Staff told us they felt supported in their roles and were able to give feedback and discuss any issues in the service.
The provider had effective systems in place to monitor the quality and safety of the service. People’s relatives spoke positively about the culture and leadership of the service. They told us the management team were approachable and quick to respond to any feedback or concerns. The provider worked alongside other healthcare professionals when appropriate in order to meet people’s needs and support them to achieve good outcomes.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 17 August 2021 and this is the first inspection.
Why we inspected
This was a planned inspection as the service had not been rated since its registration.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.