About the service Your Quality Care Servies (Thamesfield) is a domiciliary care agency providing personal care to people living within a retirement village. The service provides support to younger people and older adults who may also suffer from a sensory impairment, physical disability or dementia. At the time of our inspection there were five people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People’s risks assessments were clearly written and easy to follow, providing staff with clear guidance for managing risks to people. The provider recruited staff in accordance with regulations and ensured only staff suitable to support people living in their own home were appointed. People told us they felt safe. Staff understood their responsibilities to raise concerns and report incidents or allegations of abuse. People and their relatives said people were treated with care, respect, and kindness by the staff visiting them.
People told us they felt staff were caring. The service supported people to be as independent as possible. People felt involved in their care and care plans were reviewed regularly to meet the needs of the person.
People’s communication needs were assessed, and staff were aware if a person required further support with their communication. People and relatives told us they were aware of how to raise a complaint with the service. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The provider had systems in place to oversee the service and ensure compliance with the fundamental standards. The service had an open and transparent way of working to ensure the safety of the people using the service. Staff knew people they supported well and cared about their wellbeing.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 17 August 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.