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Inspection Summary


Overall summary & rating

Good

Updated 4 July 2018

Northhill is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Northhill is registered to provide accommodation and personal care for up to 28 older people. The accommodation is based over three floors, which are accessed by stairs or a lift. The home is situated in a residential area, close to local amenities and transport links.

At the time of this inspection, 27 people were living at Northhill.

At our last inspection, we rated the service Good. At this inspection, we found the evidence continued to support the rating of Good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

At this inspection, we found the service remained Good.

Why the service is rated Good.

People receiving support told us they felt safe. Our observations throughout our inspection showed people’s safety was promoted.

Staff were aware of their responsibilities in keeping people safe.

Policies and procedures for the safe handling of medicines were in place.

The recruitment procedures in operation promoted people’s safety.

Staff were provided with relevant training, supervision and appraisal so they had the skills they needed to undertake their role.

People receiving support and their relatives felt staff had the right skills to do their job. They said staff were respectful and kind in their approach.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People’s care plans contained relevant information and had been reviewed to ensure they were up to date.

People were confident in reporting concerns to the registered manager and staff, and felt they would be listened to.

There were quality assurance and audit processes in place to make sure the service was running well.

The service had a full range of policies and procedures available to staff.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 4 July 2018

The service remains Good.

Effective

Good

Updated 4 July 2018

The service remains Good.

Caring

Good

Updated 4 July 2018

The service remains Good.

Responsive

Good

Updated 4 July 2018

The service remains Good.

Well-led

Good

Updated 4 July 2018

The service remains Good.