Updated 4 July 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 11 June 2018 and was unannounced.
The inspection team consisted of two adult social care inspectors and an assistant inspector.
Prior to this inspection, we gathered information from a number of sources. We reviewed the information we held about the service, which included correspondence we had received and notifications submitted to us by the service. A notification should be sent to CQC every time a significant incident has taken place. For example, where a person who uses the service experiences a serious injury. We reviewed the Provider Information Return (PIR), which the registered provider completed before the inspection. The PIR is a form that asks the registered provider to give some key information about the service, what the service does well and improvements they plan to make.
We contacted Sheffield local authority and Healthwatch (Sheffield) to obtain their views of the service. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. All of the comments and feedback received were reviewed and used to assist and inform our inspection.
During our inspection, we spoke with ten people who were living at Northhill to obtain their views about the service. We spent time in communal areas speaking with people and observing how staff interacted with each other and the people they were supporting.
We looked around different areas of the service, which included some communal areas, bathrooms, and with their permission, some people’s rooms.
We spoke with the registered manager, a senior carer, five care workers, the cook, a domestic staff, the maintenance person and the administrator to obtain their views.
We reviewed a range of records, which included three people’s care plans, three staff support and employment records, training, supervision and appraisal records and other records relating to the management of the service. This included quality assurance audits and safety records for the building and the equipment in the home.