Archived: Freetime Care Services

We found that systems were in place to ensure people's consent was always obtained before any support was provided.

The representative we spoke with told us they were happy with the care and support provided to their relative. The representative told us, 'We are very happy with everything. We attend the reviews and contribute to the way the support and care is provided. We have no concerns.'

We saw that systems were in place to assess people's needs and devise a care plan detailing their needs. A detailed care plan was in place for the person being supported. Staff we spoke with was able to tell us about the person's needs. This ensured they received support in a way they preferred and in their best interests.

The recruitment procedures that were followed ensured that only suitable care workers were employed to work in the home.

The provider had a complaints procedure in place to enable people and their representatives to share their concerns.

Relatives we spoke with told us they were happy with the support provided by the agency. One relative told us, 'The staff are respectful, approachable and provide good support. I was involved in the discussions to help devise my relatives support plan and the staff keep me informed. Overall I am very satisfied.' Another relative told us, 'I think the service is first class, I am happy with everything, they meet my relative's needs and maximise their independence and community involvement.'

We saw that people's needs were assessed, and support plans were developed in consultation with people's relatives. Staff we spoke with were able to tell us about people's needs. This ensured they received support in a way they preferred.

We found that staff were clear about what action to take should they become aware of an allegation of abuse. This ensured people were safeguarded from harm.

Staff we spoke with told us they felt supported by the management team. They confirmed they had regular training opportunities. This ensured staff were able to deliver care to an appropriate standard.

We found that systems were in place for assessing and monitoring the quality of service provided.