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Archived: Freetime Care Services

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Inspection report

Date of Inspection: 15 January 2014
Date of Publication: 4 February 2014
Inspection Report published 04 February 2014 PDF | 74.63 KB


Inspection carried out on 15 January 2014

During a routine inspection

Freetime Care Services Limited was providing a service to one person at the time of our inspection. Due to the support needs of this person we were unable to gain feedback directly from them. We carried out a telephone interview with the person’s representative. We spoke with three care workers, the registered manager and the provider who were based at the office and supported us with the inspection of this agency.

We found that systems were in place to ensure people’s consent was always obtained before any support was provided.

The representative we spoke with told us they were happy with the care and support provided to their relative. The representative told us, “We are very happy with everything. We attend the reviews and contribute to the way the support and care is provided. We have no concerns.”

We saw that systems were in place to assess people’s needs and devise a care plan detailing their needs. A detailed care plan was in place for the person being supported. Staff we spoke with was able to tell us about the person’s needs. This ensured they received support in a way they preferred and in their best interests.

The recruitment procedures that were followed ensured that only suitable care workers were employed to work in the home.

The provider had a complaints procedure in place to enable people and their representatives to share their concerns.