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Sunnycroft Residential Care Home Outstanding

Inspection Summary

Overall summary & rating


Updated 1 June 2018

Sunnycroft Residential Care Home is a ‘care home’. People in care homes receive accommodation, nursing and/or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The home provides accommodation and personal care for up to 32 older people some of whom were living with physical health needs and dementia. At the time of our inspection there were 25 people living at the home. The accommodation is split over two floors with a staircase and lift to the first floor bedrooms and bathrooms. There are two large lounges and separate dining room on the ground floor. There are extensive, private grounds providing outdoor seating and eating areas for people to use.

The inspection was unannounced and was carried out on 6 & 9 April 2018 by a lead inspector.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the home. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the home is run.

People, relatives and staff expressed an extremely high level of satisfaction and confidence in the leadership and management of the service, rating it outstanding in the most recent survey. People received prompt advice and treatment from healthcare professionals who told us they would recommend the home, that staff were 'fantastic' and knew what they were doing.

The home was exceptionally well led. The provider and registered manager were passionate and committed to developing a service where people received genuinely person centred care. There was an relaxed, open and transparent culture within the home. Staff felt very well supported and valued and told us the registered manager was 'brilliant' and provided clear leadership and direction. All staff understood and embraced the values and vision of the provider and registered manager.

There was a culture of learning at Sunnycroft. Incident and accidents were investigated robustly, and any learning shared with the staff team to reduce the likelihood of a re-occurrence. Staff received a very good level of training, supervision and appraisal to ensure they had the skills and knowledge to deliver effective, person centred care. Staff consistently empowered people to maintain their independence and make decisions and choices about how to receive their care, and spend their time.

People’s needs were assessed before they moved into the home to ensure their needs could be met. Person centred care plans were drawn up with the involvement of people and their relatives and recorded in an electronic care planning system which provided a high level of detail and guidance for staff in how people wanted to receive their care. Reviews were carried out regularly with people and relatives to ensure care plans remained current and relevant to people's needs and wishes.

Activities were creative and innovative, and were developed according to people's interests and histories, and often had a purpose, enabling people to contribute to the life of the home. This gave people opportunities to socialise and a sense of purpose and fulfilment. Cultural, religious and national celebrations took place within the home and community. Community links were established, for example, during fundraising, which further increased opportunities for people to feel valued and part of the wider community.

The service supported people and their relatives to develop close relationships with each other and with care staff and we observed genuinely warm, friendly, relaxed and fun interactions during the inspection. The atmosphere in the home was vibrant and people clearly appreciated the happy environment.

Staff were exceptionally kind and caring to people and their relatives who told us ho

Inspection areas



Updated 1 June 2018

The service remains safe.



Updated 1 June 2018

The service remains effective.



Updated 1 June 2018

The service remains very caring and we have rated this domain as outstanding.

Staff were exceptional at providing a compassionate and caring service to both people who used the service and their relatives. People and their relatives consistently told us felt they were part of a family at Sunnycroft.

Staff were highly motivated to treat people with the utmost dignity and respect and to ensure they received person centred care that promoted their independence and choice.

There was a strong person centred culture within the home. Staff knew people and their relatives very well and the things that were important to them. They made time for people, ensuring people had positive experiences throughout each day. People were made to feel important and special on their birthdays with staff going the extra mile to ensure everyone was involved in the celebrations.



Updated 1 June 2018

The service was exceptionally responsive and we have rated this domain outstanding.

Staff went �over and above� to involve people in deciding on, preparing for and taking part in exciting and innovative activities and events to enjoy.

People were empowered to maintain choice, control and independence through 'meaningful occupation' where they could build on their existing skills and interests.

People and their relatives were involved in the planning of their care, and their views and wishes were listened to, acted on and regularly reviewed. No formal complaints had been received, however, people and their relatives were encouraged to raise any issues or concerns which were acted on promptly and sensitively.



Updated 1 June 2018

The service was exceptionally well-led and we have rated this domain outstanding.

People, their relatives, staff and healthcare professionals all thought the management of the home was outstanding. People, their relatives and the staff all felt valued and involved in how the home was run. There was a clear vision and strong person centred ethos which was understood, embraced by and put into practice by all staff. Staff felt extremely well supported by the management team who clearly valued them.

The governance and oversight of the home was robust and the provider and registered manager continuously strived to improve the quality and safety of care and ensure people were happy and had an excellent quality of life.

The home had developed strong links with local organisations and was an integral part of the wider community.