Heartly Green

Heartly Green is situated in a residential area of Irlam, Salford. The home provides accommodation and personal care for up to 59 people across 2 floors. The home is separated into 4 units, Kingfisher, Barton Bell, Nightingale and Ferryrose. At the time of inspection 50 people were living at the home.

People’s experience of using this service and what we found

People received care in line with their wishes. We identified some inconsistencies in the quality and quantity of information in care plans, and supplementary charts were not always completed consistently or in sufficient detail. However, these issues had already been identified by the registered manager, with actions in place to drive improvements. The home provided a number of activities in order to meet peoples’ social and recreational needs although better record keeping was required to evidence what had been provided. People and relatives told us they knew how to complain and would happily speak to staff or the registered manager if needed.

People felt safe living at Heartly Green and told us they received good quality care from staff who knew them well and how they wanted to be cared for. Relatives were also complimentary of the safe care provided. Staff received training in safeguarding and knew how to identify and report any concerns. Accidents, incidents and falls were documented and reviewed to identify any patterns and trends. Medicines were managed safely by trained staff who had their competency assessed. The home was clean, with effective cleaning and infection control processes in place.

Staff received regular training, supervision and support to help them carry out their roles. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People spoke positively about the food and drink provided, telling us they received enough to eat and drink. People’s healthcare needs were being met with referrals to professional made timely where required.

People told us they were very happy with the care they received and the staff who provided this. People spoke about the companionship of their peers, which they enjoyed and the home and staff feeling like part of their family. Relatives were equally positive in their feedback; with each confirming they would recommend the home to others. People confirmed they were offered choice, encouraged to maintain their independence and treated with dignity and respect.

People and relatives told us the home was well run, management were approachable and responsive and staff were friendly and attentive. People’s views were sought through meetings and surveys. The home used a range of systems and processes to monitor the quality and effectiveness of the service provided. Actions had been identified and added to the home’s improvement plan, which was regularly reviewed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 12 October 2021 and this is the first inspection under the current provider. The last rating for the service under the previous provider was good, published May 2019.

Why we inspected

This inspection was prompted by a review of the information we held about this service and to provide a rating.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Heartly Green on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.