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Park House Residential Home Inadequate

Inspection Summary


Overall summary & rating

Inadequate

Updated 28 November 2020

About the service

Park House Residential Home is a residential care home providing personal care to up to 20 people. There were 15 people living in the home at the time of our inspection visit. The home is a converted old hall with one room in an annex.

People’s experience of using this service and what we found

There was a process for recording concerns and complaints, and this was followed. There had been one complaint since our last inspection, which had been resolved appropriately, however relatives had not received any information about how to complain.

We have made a recommendation about complaints information.

People told us they felt safe. Systems were in place to safeguard people from abuse. Staff had received safeguarding training. Risk assessments were in place for each aspect of people’s care and support needs. These were reviewed on a monthly basis, and people had signed these to show their involvement.

Good systems were in place to ensure medicines were administered safely. Weekly checks and audits took place. Staff had the competency to administer medicines checked regularly and were observed to ensure their practice was safe. People chose how to receive their medicines when they were able to do so.

People’s needs and choices were assessed and their care and support was provided according to their preferences. Care plans contained detailed person-centred information about how to support people according to their likes and dislikes, and communication needs.

Staff had received training and their skills and competencies were checked regularly during direct observations.

People had consented to their care, and individual aspects of consent had been checked and recorded. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported with dignity and respect. Their privacy and independence were encouraged and promoted.

There was a governance structure in place and regular audits about all aspects of the service took place. Performance and risk were measured and managed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection (and update)

The last rating for this service was inadequate (published 31 January 2020). The provider completed an action plan after the last inspection to show what they would do and by when to improve.

At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

We undertook this targeted inspection to check whether the Warning Notice we previously served in relation to Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 had been met. The overall rating for the service has not changed following this targeted inspection and remains Inadequate.

CQC have introduced targeted inspections to follow up on Warning Notices or to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Special Measures

The overall rating for this service is 'Inadequate' and the service therefore remains in 'special measures'

Inspection areas

Safe

Inadequate

Updated 28 November 2020

At our last inspection we rated this key question inadequate. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question we had specific concerns about.

Effective

Inadequate

Updated 28 November 2020

At our last inspection we rated this key question inadequate. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question we had specific concerns about.

Caring

Requires improvement

Updated 28 November 2020

At our last inspection we rated this key question requires improvement. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question we had specific concerns about.

Responsive

Inadequate

Updated 28 November 2020

At our last inspection we rated this key question inadequate. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question we had specific concerns about.

Well-led

Inadequate

Updated 28 November 2020

At our last inspection we rated this key question inadequate. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question we had specific concerns about.