Hillside Care Home

Updated 26 February 2026

Date of assessment: 27 February to 11 March 2026.

Hillside Care Home is a residential care home registered to provide care and support for up to 2 people. At the time of the assessment, there were 2 people living in the service. The service currently supports people with a learning disability and/or autistic people.

We assessed the service against ‘Right Support, Right Care, Right Culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

People received safe care provided by appropriately recruited and trained staff. Staff knew how to recognise and report safeguarding concerns internally and externally. Risk assessments and care plans contained information for staff to follow to keep people safe.

We identified minor shortfalls in the management of medicines records and in relation to first aid boxes. There were governance systems in place to review the quality of the care provided, however, there were areas of the governance systems which could be improved.

There were sufficient staff to meet people’s needs and the environment was clean. People’s needs were assessed before they moved into the service. Staff worked well with healthcare professionals and other external organisations to monitor and improve people’s health. Staff understood their responsibilities in relation to the Mental Capacity Act 2005.

Staff understood and supported people to live as independent lives as possible and empowered them to take control. Staff told us their workloads were manageable and they felt supported by the provider.
Care records were person-centred and included people’s preferences and needs. Information was available in a format that suited people. The provider understood how barriers to people’s care affected them and were alert to disadvantages. Feedback from healthcare professionals reflected this. The provider worked well with partners and there was a shared direction amongst the staff team. Staff told us they felt able to speak up and have any concerns addressed.

Updated 26 February 2026

People and their relatives told us they felt people were cared for in a safe environment by compassionate staff who took the time to get to know them. We were told people’s independence was championed by staff and they had learnt new skills since moving to the service.

People and their relatives told us the environment was clean and staff followed infection prevention and control guidance. They told us there were sufficient staff to meet people’s needs and they felt able to speak up if they had concerns.

People and their relatives told us care was responsive to people’s needs and that staff worked well together with healthcare professionals. They told us staff knew how to give people choices and respected if people did not wish to take part in activities.

People and their relatives told us there was a positive culture at the service. We were told the service was led by capable leaders and that the registered manager listened to their suggestions. Healthcare professionals and partners told us the service provided person-centred care by a group of staff who knew people well.