Blackberry Clinic - Worcester

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Blackberry Clinic - Worcester as part of our inspection programme. Blackberry Clinic - Worcester provides Bupa health assessments, ear wax removal and other specific health checks to adults.

Our key findings were:

• There were systems to assess, monitor and manage risks to patient safety. The service operated clear and effective systems for safeguarding patients.
• Staff had the information they needed to deliver safe care and treatment to patients. The provider had systems to keep clinicians up to date with current evidence based practice.
• Service performance was continuously monitored and analysed across a number of areas which included turn-around time for health assessments, referrals and failsafe systems for medical tests.
• The service learned and made changes to improve systems and processes following feedback from patients and staff.
• There was evidence of engagement and shared learning amongst the providers other clinics. There were clear lines of reporting and accountability in place at both local clinic and provider level.
• Patient feedback was positive about clinical care as well as timeliness of services. Feedback from staff was positive about the culture and working at the clinic.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services