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Inspection Summary


Overall summary & rating

Good

Updated 6 December 2017

We carried out an unannounced comprehensive inspection of this service on 19 January 2017. After that inspection we received concerns in relation to an incident following which a person using the service died. As a result we undertook a focused inspection to look into those concerns. This report only covers our findings in relation to those concerns. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Mallard house on our website at www.cqc.org.uk

Mallard house is a residential care home. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

At the time of inspection, Mallard house were providing care to 49 people.

Mallard house had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’

The staff we spoke with had an understanding of abuse and the safeguarding procedures that should be followed to report abuse. Risk assessments were in place to manage risk within people’s life, and identified how people should be supported. Assessments were regularly reviewed and updated when required.

The staff recruitment procedures ensured that appropriate pre-employment checks were carried out to ensure only suitable staff worked at the service. Adequate staffing levels were in place. We saw that people were responded to in a timely manner when they called for assistance.

The provider had systems in place to monitor the quality of the service as and when it developed and had a process in place which ensured people could raise any complaints or concerns. Incidents and accidents were recorded accurately and CQC were notified as required to incidents that took place.

Inspection areas

Safe

Good

Updated 6 December 2017

The service remains good.

Effective

Good

Updated 10 February 2017

The service remains good.

Caring

Good

Updated 10 February 2017

The service remains good.

Responsive

Good

Updated 10 February 2017

The service remains good.

Well-led

Good

Updated 6 December 2017

The service remains good.