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Wellesley Lodge Residential Home Good

Inspection Summary


Overall summary & rating

Good

Updated 3 January 2020

About the service

Wellesley Lodge Residential Home is a residential care home which can support up to 22 people in one adapted building. The services specialises in supporting older people living with dementia. At the time of this inspection the service was providing personal care to 17 people.

People’s experience of using this service and what we found

People were safe at the service. Staff knew how to safeguard people from abuse and how to minimise identified risks to people’s safety. Health and safety checks were carried out of the premises and equipment to make sure they were safe. The premises was clean and tidy. Staff followed good practice when providing personal care and when preparing and handling food which reduced hygiene risks.

There were enough staff to meet people’s needs safely. The registered manager regularly checked that staffing levels were meeting people’s needs at all times. The provider undertook pre-employment checks on all new staff to make sure were suitable to support people. Staff were given relevant training to help them meet people’s needs. The registered manager made sure staff had regular opportunities to review and improve their working practices to help them provide effective support to people.

People and their representatives were involved in planning and making decisions about the care and support they needed. People had an individualised care plan which set out their preferences for how their care and support needs should be provided. Staff understood how people’s needs should be met and provided the care and support which had been planned for people.

Staff were kind, caring and knew people well. They supported people in a discreet and dignified way which maintained people’s privacy and independence. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were supported to stay healthy and well. Staff helped people to eat and drink enough to meet their needs and to take their prescribed medicines. Staff made sure people could access health care services when needed and worked well with other healthcare professionals to ensure a joined-up approach to the care and support people received.

Staff supported people to participate in activities and events and to maintain relationships with the people that mattered to them. There were a range of comfortable spaces around the premises where people could spend time in, when not in their room. Since our last inspection the provider had been redecorating and refurbishing the premises to make this a more accessible and pleasant place for people to live. Further redecoration and refurbishment was planned.

People and their representatives had no concerns about the care and support provided by staff. They knew how to make a complaint if needed. There were arrangements in place to make sure any accidents, incidents and complaints were fully investigated which included keeping people involved and informed of the outcome. Learning from complaints and investigations was acted on and shared with staff to help them improve the quality and safety of the support they provided.

People and their representatives spoke positively about the management of the service, particularly the new registered manager who had been appointed since our last inspection. The registered manager made sure they and staff were clear about their duties and responsibilities, to help people achieve positive outcomes in relation to their care needs.

People, their representatives, staff and others were encouraged to have their say about how the service could improve. The registered manager used their feedback along with other checks, to monitor, review and improve the quality and safety of the service. Senior staff worked proactively with other agencies and acted on recommendations to improve the quality and safety of the ser

Inspection areas

Safe

Good

Updated 3 January 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 3 January 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 3 January 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 3 January 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 3 January 2020

The service was well-led.

Details are in our well-led findings below.