Background to this inspection
Updated
26 January 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 11 January 2022 and was announced. We gave the service 24 hours notice of the inspection.
Updated
26 January 2022
About the service
Country View Nursing Home is registered to provide personal or nursing care to older people and people with physical disabilities. The service can accommodate up to 29 people at the home in 10 double bedrooms and 9 single bedrooms. At the time of inspection, 28 people were living at the home.
The home is located within a small village in Northamptonshire and is a large adapted building. There are large communal areas and well-maintained gardens accessible to all people.
People’s experience of using this service and what we found
The provider did not have a registered manager in post. Specific responsibilities had been delegated to team members to help with continuity of the service.
The home was in the process of refurbishment to improve the environment and décor of the building. We found people would benefit from more dementia friendly signage to support them to orientate around the home. The provider told us this would be included as part of the improvement plan.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice. Where able, people were involved in their care decisions.
People felt safe in the home and were supported by staff that treated them well. Staff had a good understanding of abuse and the safeguarding procedures that should be followed to report abuse. People had risk assessments in place and were encouraged to be independent as possible.
People received support to take their medicines by qualified nursing staff. Medicines were ordered, stored, recorded and disposed of safely.
Staff were recruited safely. Staff received an induction at the start of employment and ongoing training to support their role.
People, visitors and staff told us the provider was approachable and open to discuss any concerns. Staff worked collaboratively as a team and people felt supported by enough staff to meet their needs.
People’s choices were respected, and their care was personalised with consideration of their likes, dislikes and preferences. Staff were aware of the importance to gain consent for care and treatment provided.
People were happy with the care they received and were aware how to make a complaint if they had any concerns.
People received end of life care that was individualised, compassionate and respectful to their needs.
The provider had implemented changes from lessons learned to improve the quality of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Requires Improvement (published 6 November 2018).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.