Campania

Updated 10 August 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was carried out by two inspectors.

Service and service type

Campania is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Campania is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

Before the inspection we reviewed the information we had received about the service since the last inspection. This included the statutory notifications the provider had sent to CQC. A notification includes information about important events which the service is required to send us by law.

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us with key details about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

We used all of this information to plan our inspection.

During the inspection

We spoke with five people living at the service. We also spent time observing people in the communal areas of the home to help us understand their experiences. We spoke with eight members of staff, including the registered manager and the quality and compliance manager.

We viewed a range of records and documents. This included four people’s care records and medicine records. We looked at four staff files in relation to recruitment and staff supervision. We checked a variety of records relating to the management of the service. This included policies and procedures, quality assurance checks and health and safety documents.

We received feedback from four relatives or friends of people who lived at the service. Three professionals gave us feedback. The views of everyone we spoke with have been incorporated into this report.

We considered this information to help us to make a judgement about the service.

Updated 10 August 2022

About the service

Campania is a residential care home providing accommodation and support to up to 41 people. At the time of our inspection there were 39 people using the service. Campania provides support to people who are living with the effects of Alcohol Related Brain Damage and conditions such as Korsakoff’s syndrome.

People’s experience of using this service and what we found

People were kept safe from avoidable harm because staff knew them, had received training and knew when they should act. The service worked with other agencies to protect people.

People’s care records helped them receive the support they needed. Care plans were all in the process of being updated and language improved, but they showed a good understanding of people’s needs and aspirations. Information was provided about risks and how these should be managed to help keep people safe. Care plans were regularly reviewed, and staff could access relevant information to ensure they continued to provide the support people needed.

We were assured that people were protected by the prevention and control of infection. The environment and equipment were regularly checked, and actions taken when necessary to manage risks.

People were supported by staff who followed systems and processes to prescribe, administer, record and store medicines safely. Staff understood people’s health and wellbeing needs and referrals were made to specialist services as required.

The numbers and skills of staff matched the needs of people using the service. Staff had training which equipped them to provide effective support. Staff recruitment, induction and training processes promoted safety.

Staff members showed warmth and respect when interacting with people. People had opportunities to occupy their time, develop their skills and maintain independence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was a positive culture where people’s individuality was promoted and valued. The registered manager and senior staff were visible and led by example. Staff felt supported and valued, and were positive about working for the service.

Governance processes were effective and monitored performance, kept people safe and encouraged the provision of good quality support. Actions were taken when shortfalls were identified.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 13 February 2020). The provider completed an action plan after the last inspection to show what they would do and by when to improve.

At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This inspection was carried out to follow up on action we told the provider to take at the last inspection.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.