The Broughtons

Updated 10 May 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was carried out by an inspector, a CQC pharmacist and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

The Broughtons is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

The first day of the inspection was unannounced, however we informed the registered manager we would be returning for a second day to complete the inspection.

Inspection activity was carried out on 31 March and 7 April 2022. Further inspection activity was completed via telephone and by email, including speaking with people who used the service, relatives and reviewing additional evidence and information sent to us by the provider.

What we did before the inspection

We reviewed information we had received about the service since the last inspection and sought feedback from professionals who worked with the service. The provider was asked to complete a provider information return (PIR). This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection

We spoke five people who used the service, five relatives, five members of staff and two visiting healthcare professionals. This was to obtain their feedback about the service.

We reviewed a range of records. This included four people’s care records, a selection of medicine administration records and three staff recruitment files. A variety of other records relating to the management of the service were also considered as part of the inspection.

After the inspection

We continued to seek clarification from the provider to validate evidence found following our site visit.

Updated 10 May 2022

About the service

The Broughtons is a residential care home which provides personal care and accommodation for the older people, located in Salford, Greater Manchester. The home is registered with the Care Quality Commission (CQC) care for up to 42 people. At the time of this inspection there were 37 people living at the home.

People’s experience of using this service and what we found

Medicines were managed safely, with improvements made since our last inspection. Appropriate recruitment procedures were in place and the feedback we received informed us there enough staff working at the home to care for people. Staff wore personal protective equipment (PPE) throughout the inspection and lateral flow testing (LFT) was carried out. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

We received positive feedback from people who used the service and relatives about management and leadership at the home. Staff said they felt supported and that staff worked well together. Systems were in place to monitor the quality of service through audits, meetings and satisfaction surveys.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published March 2020). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This inspection was carried out to follow up on action we told the provider to take at the last inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

The overall rating for the service has changed from requires improvement to good. This is based on the findings from this inspection.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

Follow up

We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.