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The Broughtons Requires improvement

Inspection Summary

Overall summary & rating

Requires improvement

Updated 21 April 2020

About the service

The Broughtons is a residential home located in the Salford area of Greater Manchester and is operated by Wellbeing Residential Limited. The home is registered with the Care Quality Commission (CQC) to provide care for up to 42 people.

People’s experience of using this service and what we found

Further improvements were required to the safe administration of people’s medication. Some actions from the last fire risk assessment also remained outstanding. Improvements were required to governance and auditing systems to ensure these concerns were identified and acted upon in a timely way.

People felt safe using the service and staff displayed good knowledge about how to protect people from the risk of harm. Appropriate staff recruitment checks were carried out and there were detailed risk assessments in place regarding the care and support people received.

People received the support they needed to eat and drink. Appropriate referrals were made to other health professionals where there were concerns about people’s nutritional status. Staff told us they were happy with the level of training, support and supervision available to develop them in their roles.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Improvements had been made regarding restrictive practices since our last inspection.

We received positive feedback from everybody we spoke with about the care and support provided at The Broughtons. People said they felt well cared for by staff and were treated with dignity and respect.

Appropriate systems were in place to manage complaints. A number of compliments had been received by the service. Activities took place for people to participate in if they wished. People’s end of life care wishes were also discussed and respected by staff.

Staff told us they were happy working at the service. Feedback about management and leadership was positive and there were opportunities for staff to discuss their work at monthly staff meetings.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last inspection at The Broughtons was in December 2018 (published 16 February 2019). The overall rating was Requires Improvement, where three breaches of the regulations were identified regarding need for consent, safe care and treatment and Good Governance.

Why we inspected:

This was a routine comprehensive inspection and in line with our timescales for re-inspecting services previously rated Requires Improvement.

Follow up:

We will continue to monitor information and intelligence we receive about the service and will return to re-inspect in line with our inspection timescales. However, if any information of concern is received, we may inspect sooner.

Inspection areas


Requires improvement

Updated 21 April 2020

Not all aspects of the service were safe.

Details are in our safe findings below.



Updated 21 April 2020

The service was effective.

Details are in our effective findings below.



Updated 21 April 2020

The service was caring.

Details are in our caring findings below.



Updated 21 April 2020

The service was responsive.

Details are in our responsive findings below.


Requires improvement

Updated 21 April 2020

Not all aspects of the service were well-led.

Details are in our well-Led findings below.