Background to this inspection
Updated
1 March 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC's response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 18 February 2022 and was unannounced.
Updated
1 March 2022
About the service: Willows Court is a residential care home providing personal care and accommodation for up to 29 younger and older people. There were 26 people using the service at the time of the inspection.
People’s experience of using this service:
• We found issues relating to the premises which posed significant risks of accidents and harm to people.
• We found issues relating to the cleanliness of the home and staff’s inconsistent use of personal protective equipment.
• The programme of improvement of the premises failed to consider the needs and safety of the people that used the service.
• People told us that they felt safe living at Willows Court.
• Staff were supported to manage risks in a way that did not restrict people’s freedom or choice.
• People’s needs were met by staff who had the training, skills and experience required to meet their needs.
• People were supported to have timely access to health care services.
• Staff were kind and compassionate to people that used the service.
• People were supported to be involved in the decisions about their care. The registered manager dealt satisfactorily with any concerns that they may have.
• The service did not meet characteristics of Good in most areas; more information is in the full report.
Rating at last inspection: Requires improvement, published 13 March 2018
Why we inspected: Planned inspection based on previous rating.
At our last inspection, we found issues which showed that the provider was in breach of Regulation 11, 15 and 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. At this inspection, we found that the provider had made some improvements. However, they we found issues which showed they remained in breach of Regulation 15 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, Premises and equipment. More information is in the full report.
Enforcement: Action we told provider to take (refer to end of full report)
Follow up: Ongoing monitoring; we will continue to monitor this service and respond accordingly. We plan to inspect in line with our re-inspection schedule for those services rated Requires Improvement.