Hazeldown Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Records we reviewed showed people’s needs had been assessed holistically, documented and were regularly reviewed. Records confirmed people, their relatives and advocates, where appropriate, were involved in care planning.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. For example, we saw that nationally recognised assessment tools were used to review people’s skin integrity and nutrition. People’s care plans detailed their individual care and support needs; this included their nutritional and hydration needs.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. The registered manager described having a good working relationship with the GP and the pharmacy. Records showed staff liaised with healthcare professionals, such as people’s mental health teams, to ensure they received joined-up care. Our observations showed staff communicated well with each other and were able to work with minimal supervision and autonomously.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. There were plans in place for people’s individual health needs. For example, 1 person’s condition was exacerbated by consuming too much sugar, so with agreement, staff made them up a ‘goody bag’ of their favourite treats everyday so they could still have treats they enjoyed, but in moderation to improve their health.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. People and their relatives told us how they were in regular contact with staff and the registered manager about their ongoing care needs.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Our observations showed staff sought people’s consent when delivering care and treatment, for example, we saw a member of staff asking a person if they would like to take their medicines. Where people were deprived of their liberty, this was in line with the Mental Capacity Act 2025.