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Inspection Summary


Overall summary & rating

Good

Updated 4 December 2020

Southernwood House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Southernwood House provides personal care to 27 people some of whom may be living with dementia or a physical disability at the time of the inspection. The service can support up to 28 people in the care home. The service is also a domiciliary care agency. It provides personal care to people living in their own houses and flats.

We found the following examples of good practice.

¿ There was clear information throughout the service for visitors regarding following safe infection control practices. There was personal protective equipment (PPE) and hand sanitiser available for all visitors.

¿ People were supported to keep in touch with their relatives via telephone calls and video links.

¿ Throughout the outbreak staff worked to support people to remain engaged, tailoring activities to stimulate people. This included music, talking books and activity packs.

¿ Arrangements were in place to manage new admissions during the COVID-19 pandemic. These followed the latest government guidance.

¿ People who had a positive COVID-19 test or displayed COVID 19 symptoms were being isolated. Staff supporting them had their own changing room and a separate area had been made available for staff to have their breaks.

¿ Staff were clear about how to manage the risks of the spread of infection. They were able to demonstrate they wore personal protective equipment(PPE) in line with Public Health England (PHE) guidance. There were PPE stations throughout the service with hand washing and hand sanitizer facilities available. Staff had received extra training in donning and doffing PPE and the registered manager had set up systems so staff could be updated on a regular basis.

¿ The registered manager had carried out risk assessments/profiles on all staff so that they could be supported by the provider to work safely. Where staff had been isolating due to a positive COVID-19 test, they were supported by the registered manager with regular telephone calls.

¿ The recent outbreak of COVID-19 at the service had been managed well and the plans in place to support people had been utilised safely. There was evidence to show how staff who tested positive or had displayed symptoms of COVID-19 had shielded in line with the government guidance and were symptom free before returning to work.

¿There was an enhanced cleaning programme in place at the service and the service was visibly clean. Regular deep cleans had been carried out to prevent the risk of cross contamination.

¿ The registered manager had arrangements in place to keep people and their relatives up to date with events at the service. They wrote to relatives regularly to inform them of changes and spoke with them on the telephone.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 4 December 2020

We were assured the service were following safe infection prevention and control procedures to keep people safe.

Effective

Good

Updated 4 December 2020

Caring

Good

Updated 4 December 2020

Responsive

Good

Updated 4 December 2020

Well-led

Good

Updated 4 December 2020