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We are carrying out a review of quality at St Cuthberts House. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary

Overall summary & rating


Updated 13 June 2019

About the service.

St Cuthberts House is a residential care home providing personal care to 24 people with enduring mental health needs at the time of the inspection. The service can accommodate 28 people in one adapted building.

People’s experience of using this service and what we found.

At our last inspection we found the registered manager was not submitting the required statutory notifications regarding significant events at the home. Since the last inspection this had improved and was no longer the case.

The home was a safe place to live. People and staff confirmed this. Staff knew about the procedures for identifying and reporting concerns, such as safeguarding and whistle blowing. Safeguarding concerns were reported correctly and investigated.

There were enough staff to meet people’s needs; new staff were recruited safely. People received the medicines they needed. Risk assessments and health and safety checks were carried out to help maintain a safe environment. Incidents and accidents were monitored to check robust action had been taken.

Staff were well supported and received appropriate training. People had enough to eat and drink and had access to external health care services. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they received good care from a team of kind and caring staff. Care records included information about people's preferences.

People's needs had been fully assessed; this was used as the basis for developing personalised care plans. Care plans were reviewed each month to reflect people’s current needs. People were supported to participate in activities based around their interests. Complaints were fully investigated and resolved.

People and staff said the home was well managed. There was a structured approach to quality assurance; this had been effective in addressing issues. There were regular opportunities for people and staff to provide feedback about the home.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update.

The last rating for this service was Requires Improvement (published 18 May 2018) and there was a breach of the registration regulations. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected.

This was a planned inspection based on the previous rating.

Inspection areas



Updated 13 June 2019

The service was safe.

Details are in our safe findings below.



Updated 13 June 2019

The service was effective.

Details are in our effective findings below.



Updated 13 June 2019

The service was caring.

Details are in our caring findings below.



Updated 13 June 2019

The service was responsive.

Details are in our responsive findings below.



Updated 13 June 2019

The service was well-led.

Details are in our well-Led findings below.