• Care Home
  • Care home

Archived: Ashleigh Residential Home

17 Beech Grove, Ashton-on-Ribble, Preston, Lancashire, PR2 1DX (01772) 723380

Provided and run by:
Mrs Gillian Wilcock

Important: The provider of this service changed. See new profile

All Inspections

14 July 2014

During an inspection looking at part of the service

At our previous visit in October 2013 we found infection control measures in the communal bathroom and toilets were not adequate to prevent the spread of potential infections. The quality monitoring systems in place within the home had failed to identify these and other risks to people's safety.

We asked the service to provide us with an action plan demonstrating what they had done to address the issue of non-compliance. We received an action plan from the registered manager. This detailed the procedures put in place to address the concerns. We used this inspection to see what actions had been taken.

We spoke with a range of people about the home. They included the provider, staff members, a visiting family member and people who lived at the home.

We observed the home was clean and tidy on the day our visit and actions had been taken to protect people from the risk of infection.

The people we spoke with told us they had no concerns about the care being provided. They told us they felt well cared for. One person told us, "The staff are fantastic. I have no grumbles at all."

We found new procedures and paperwork had been introduced. This was to ensure there was an effective system in place to identify, assess and manage risks to the health, safety and welfare of people using the service.

24, 29 October 2013

During a routine inspection

People told us they were happy with the care and support they received at the home. One relative told us, "I've no concerns. I know my mum is looked after well and she's safe."

We saw staff were kind, supportive and respectful towards people who used the service. One person said. "The girls are lovely. They help me when I need it."

We were told that staff turnover was low, and we found that where staff were recruited that the provider operated suitable procedures to ensure staff were appropriately skilled to work with the people within the home.

We found that infection control measures in the communal bathroom and toilets were not adequate to prevent the spread of potential infections. The quality monitoring systems in place within the home had failed to identify these and other risks to people's safety .

10 December 2012

During a routine inspection

On the day of our inspection 10 female residents lived at the home. We were told by people using the service and by their relatives that it was a "homely" and "caring" service.

We were told by staff that it was "a lovely place to work' with good management support.

We saw evidence of the service welcoming and using feedback to further improve services. We saw that there were appropriate policies and procedures in place to meet the needs of people. We saw evidence of those policies and procedures being followed in practice to safeguard and promote the health and well being of people using the service, visitors and staff.

We observed staff interacting with people and their relatives. We saw that people were treated with dignity and respect. We observed that staff worked with people to support their preferences and to help them maintain their skills and strengths.

We were shown evidence of regular and timely reviews of individual care plans and how they were adapted as circumstances changed.

5 December 2011

During a routine inspection

People at the home told us that they felt involved in the care and support they receive. One person spoke about the choices they have around food and activities, the care they receive and how they spend their time. Another person spoke about how they are helped to keep in touch with friends and family. Another spoke about how the staff showed an interest in their life, family and employment history.

People at the home told us about the way the receive care support from staff, and others at the home. One person spoke about how the staff involved them in deciding what their needs are. This included looking at their likes and dislikes; any special requirements they may have in relation to their health and social care needs, and any other issues or problems the person may face on a day to day basis.

People told us that the staff were always very approachable, and willing to help. One person thought there were enough people on duty, and another said that the staff always seem to be available.