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Inspection Summary

Overall summary & rating


Updated 12 September 2018

Catherine House is registered to provide care and support to up to 5 people. The home specialises in the care of people with learning disabilities, autism and physical disabilities. The service is located in a traditional family style home on a residential road in Taunton. At the time of the inspection there were three people living at the home permanently and one person living there on a part-time basis.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.” Registering the Right Support CQC policy

Following our last inspection in March 2017 we rated the service as Requires Improvement.

We asked the provider to complete an action plan to show what they would do and by when to improve the key questions to at least good.

We found the provider had taken action and improvements had been made to all issues raised in the report. People’s independence was being promoted more effectively within the home and their local community. Specifically people were now able to access the kitchen freely.

There was no evidence or information from our inspection and on going monitoring that demonstrated serious risks or concerns.

At this inspection we found the service was Good.

People received care and support that was safe and personalised to their specific needs and wishes. People took part in a variety of activities according to their interests and abilities.

There was a warm and friendly relationship between people and staff who lived and worked at the home. Staff encouraged people to make choices and understood how to support people to make decisions for themselves

The provider had systems and processes in place to keep people safe and minimise the risk of abuse. People were supported by sufficient numbers of staff to meet their needs in a relaxed manner. Staff levels were flexible according to the people living in the home and the activities and social outings taking place.

People received effective care and support from staff who had the skills and knowledge to meet their needs. Staff were offered opportunities to review and up-date good practice in line with current guide-lines.

People had access to health care professionals to make sure their health care needs were assessed and met.

People were supported to have choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

People's privacy was respected and everyone had access to their private rooms if they wished to spend time alone.

People lived in a home which was well managed by a competent registered manager and staff team that had a commitment to continuous improvement. Staff felt well supported and their morale was good which created a happy place for people to live.

Further information is in the detailed findings below


Inspection areas



Updated 12 September 2018

The service was safe.

People told us they felt safe at the home and comfortable with the staff who supported them.

People were supported by adequate numbers of staff to keep them safe.

Risks of abuse to people were minimised by the provider's systems and processes.



Updated 12 September 2018

The service was effective.

Staff worked in partnership with other professionals to ensure people's individual needs were met.

People received food and drink in accordance with their needs and preferences.

People were supported to access all areas of the home and the community as far as their care needs and staffing allowed.

Staff knew how to support people who lacked the mental capacity to make decisions for themselves.



Updated 12 September 2018

The service was caring.

People's privacy and dignity was respected.

People were supported by staff who were kind and caring.



Updated 12 September 2018

The service was responsive.

People's care and support was personalised to them and adapted to meet their changing needs.

People had opportunities to take part in activities and social events they were interested in.



Updated 12 September 2018

The service was well led.

People benefitted from a registered manager and provider who audited the service and had a commitment to on-going improvements.

The provider actively sought people's views and responded to suggestions made.

People lived in a home where staff felt well supported and were able to create a relaxed atmosphere.