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Inspection Summary


Overall summary & rating

Good

Updated 26 February 2021

Norwood House is a residential care home providing personal care to people aged 65 and over, some of whom were living with dementia. The service has four floors. Norwood House can accommodate up to 20 people. At the time of this inspection, nine people lived at the service.

We found the following examples of good practice.

• Staff followed government guidance in relation to personal protective equipment (PPE) and infection prevention and control (IPC). The home had ample supplies of PPE and stock levels were monitored by the registered manager.

• All staff and people living at the service received regular Covid-19 testing. Appropriate processes were in place and followed should anyone display any symptoms of Covid-19.

• All staff had undertaken training in infection prevention and control. This included putting on and taking off PPE, hand hygiene and other Covid-19 related training.

• Consideration had been given to cohorting staff and zoning floors of the home should an outbreak occur, to reduce the risk of spreading infections.

• Staff supported people's social and emotional wellbeing. The service had used different methods including information technology to assist communication. The provider and staff kept family members up to date about the latest guidance and their relative's health via regular telephone calls and other technology including video calls. A thorough process was in place in relation to professionals visiting the service.

• Regular Infection Prevention and Control audits had been completed to ensure the service was providing safe care and staff were following guidance. Observations of staffs practice in relation to donning and doffing PPE and hand hygiene had been completed.

Inspection areas

Safe

Good

Updated 26 February 2021

Further information is in the detailed findings below.

Effective

Good

Updated 26 February 2021

Caring

Good

Updated 26 February 2021

Responsive

Requires improvement

Updated 26 February 2021

Well-led

Good

Updated 26 February 2021