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We are carrying out a review of quality at Norwood House. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 12 September 2013
Date of Publication: 25 October 2013
Inspection Report published 25 October 2013 PDF | 193.71 KB

Overview

Inspection carried out on 12 September 2013

During a routine inspection

We used a number of different methods to help us understand the experiences of people using the service, because the people using the service had complex needs which meant they were not able to tell us their experiences. We spent time observing care to help us understand the experience of people who could not talk with us. We spoke with staff and checked care records.

At the time we visited we observed positive interactions between people who used the service and staff. People were relaxed and comfortable in their surroundings. We saw there were sufficient members of staff to support people with their care in a timely way.

We found that people were cared for in a clean, hygienic environment. The décor and furnishings we saw were in keeping with the style of the home and offered people a home-like ambience.

However, we identified that improvements were needed to care planning to make sure that care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. We found that effective systems to regularly assess and monitor the quality of service that people received had not been developed.