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Levanto Residential Care Home Good

Inspection Summary

Overall summary & rating


Updated 19 February 2019

About the service:

Levanto Residential Care Home is a care home for older people. The care home accommodates 20 people in one adapted building. The service was providing personal care to 17 people aged 65 and over at the time of the inspection. Most people were living with dementia.

People’s experience of using this service:

People told us they felt safe living at Levanto Residential Care Home. There was a relaxed atmosphere between people and staff. Staff knew people well and were kind, caring and attentive.

Care and support was personalised to each person to ensure this was carried out to meet their needs and preferences.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were protected from the risk of harm. Risks were managed safely and safe processes were in place.

Staff had enough time to meet people’s needs and spend time with them in conversation. Staff had completed training to ensure they had the knowledge they needed to meet people’s needs effectively.

The environment was well maintained and equipment was regularly serviced. Signage helped people living with dementia to identify rooms. Some carpets had been replaced and were matt and even coloured. However, there were still some highly patterned carpets in communal areas. These are not suited to the needs of people living with dementia. The assistant manager told us there were plans to replace these.

Quality assurance processes ensured people received high quality care.

More information is in the full report.

Rating at last inspection:

Good (The comprehensive report was published on 17 August 2016); Good (The focused report was published on 15 March 2017).

Why we inspected:

This was a planned inspection based on the previous rating.

Follow up:

We will continue to monitor intelligence we receive about this service until we return to visit as part of our re-inspection programme. If we have any concerns, we may inspect sooner.

Inspection areas



Updated 19 February 2019

The service was safe

Details are in our Safe findings below.



Updated 19 February 2019

The service was effective

Details are in our Effective findings below.



Updated 19 February 2019

The service was caring

Details are in our Caring findings below.



Updated 19 February 2019

The service was responsive

Details are in our Responsive findings below.



Updated 19 February 2019

The service was well-led

Details are in our Well-Led findings below.